The role of telecommunication on banking services in Ghana

Abstract

The main objective of this thesis work is to research into the role of telecommunication on banking services in Ghana. The thesis will also address the types of IT innovations in the banking industries and the customer’s perception of these innovation. Some of the innovations that will be discussed in this thesis include Automated teller machine (ATM), Internet banking, telephone banking, PC banking branch network and EFTPoS. Effect of IT innovations on products and services, service delivery, how it has made banking enquiries faster and how it has increase banks productivity will also be discussed. The thesis will also talk about the economic and social roles of the telecommunication to the citizens of Ghana. Telecommunication business has been one major source of income to both the Government and the citizens. In this thesis work the survey research method is going to be used to address the research questions.