Improving Spare Part Sales : Case: Andritz Oy
Heikkilä, Petra-Maria (2012)
Heikkilä, Petra-Maria
Kymenlaakson ammattikorkeakoulu
2012
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201205259934
https://urn.fi/URN:NBN:fi:amk-201205259934
Tiivistelmä
This development project aimed to give a tool which simplifies spare part handling, saves time and minimizes errors in deliveries.
Order and inquiry handling has been time consuming and better technical knowledge of the equipment has been needed. The aim of this thesis was to facilitate the handling of the request and thus to save time. SAP (Systems, Applications and Products) also, properly used, can give the sales team a helping tool when offering spare parts for customers.
In this thesis, the sales process is explained and the importance of customer relationship management is discussed. The result of the project is a spare part structure of the machines that can be used easily when handling orders and requests.
The functional location structure gives Andritz a good tool as for time savings and minimizing errors in spare part deliveries. When the Enterprise Resources Planning system (ERP) is properly used it helps both customer and supplier. Even though it might be time consuming to make the structure in SAP, the implications are evident. At least the key customers should be taken into consideration when making the structures. In this way it is possible to get the full potential of a costly ERP system.
Order and inquiry handling has been time consuming and better technical knowledge of the equipment has been needed. The aim of this thesis was to facilitate the handling of the request and thus to save time. SAP (Systems, Applications and Products) also, properly used, can give the sales team a helping tool when offering spare parts for customers.
In this thesis, the sales process is explained and the importance of customer relationship management is discussed. The result of the project is a spare part structure of the machines that can be used easily when handling orders and requests.
The functional location structure gives Andritz a good tool as for time savings and minimizing errors in spare part deliveries. When the Enterprise Resources Planning system (ERP) is properly used it helps both customer and supplier. Even though it might be time consuming to make the structure in SAP, the implications are evident. At least the key customers should be taken into consideration when making the structures. In this way it is possible to get the full potential of a costly ERP system.