Exploring ‘Good Work’ in IT Consultancy Business
Rastogi, Ankur (2012)
Rastogi, Ankur
Metropolia Ammattikorkeakoulu
2012
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201205168626
https://urn.fi/URN:NBN:fi:amk-201205168626
Tiivistelmä
This study explores the conditions of good work in IT consultancy business. The objectives of the study are to find the attributes that employees consider important for good work in an IT consultancy business, and to examine the present conditions in the case company for the good work as well as how the likelihood for good work could be improved.
The concept of good work is used as a framework for this study and supported by the model for engagement and the factors affecting it. The model is built on the theory of motivation and the experience of flow as seen from the individual’s perspective as well as the theory of positive deviance and transformational leadership, as seen from the organization’s socio cultural point of view. In the literature review, quite many topics studied were found to be overlapping and linked to different theories. As a result, the attributes from the theoretical framework were grouped under six headings of empowerment, meaningfulness, relatedness, communication, rewards & recognition and leadership.
This research is a qualitative type of research with the data coming from two main sources. The first source is the survey questionnaire based on the literature review, which was responded by 64 people representing the population both from the product development and IT consulting employees in the case company. The second source is the interview and open discussion with eight employees in the case company.
In order to answer the research question, the results were compiled from the question-naires and interviews and analyzed against the theoretical framework to understand what people see as the characteristics for each of six headings and to what extent the conditions for good work are met in case organization. Additionally the implications were discussed and recommendations were prepared for the management and employees that could enhance the opportunities for doing the good work in the case company meeting the standards for excellence and ethics and at the same time leading to a feeling of well being in employees. The recommendations are subsequently validated in the case organization by the reference group formed by the researcher.
The concept of good work is used as a framework for this study and supported by the model for engagement and the factors affecting it. The model is built on the theory of motivation and the experience of flow as seen from the individual’s perspective as well as the theory of positive deviance and transformational leadership, as seen from the organization’s socio cultural point of view. In the literature review, quite many topics studied were found to be overlapping and linked to different theories. As a result, the attributes from the theoretical framework were grouped under six headings of empowerment, meaningfulness, relatedness, communication, rewards & recognition and leadership.
This research is a qualitative type of research with the data coming from two main sources. The first source is the survey questionnaire based on the literature review, which was responded by 64 people representing the population both from the product development and IT consulting employees in the case company. The second source is the interview and open discussion with eight employees in the case company.
In order to answer the research question, the results were compiled from the question-naires and interviews and analyzed against the theoretical framework to understand what people see as the characteristics for each of six headings and to what extent the conditions for good work are met in case organization. Additionally the implications were discussed and recommendations were prepared for the management and employees that could enhance the opportunities for doing the good work in the case company meeting the standards for excellence and ethics and at the same time leading to a feeling of well being in employees. The recommendations are subsequently validated in the case organization by the reference group formed by the researcher.