"Vainio, Laura" - Selaus tekijän mukaan Haaga-Helia ammattikorkeakoulu
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Developing New Upsell Techniques for Front Desk Staff of a Hotel
(2023)At the moment people are spending less money to services due to a number of reasons. Since people are spending less, they are even more aware of what they can get for the money. Consequently, they are also more aware and ... -
The role of leadership in crisis management in hotels: a case study into Covid-19 crisis management
(2021)The aim of the thesis was to research the role and importance of leadership in crisis man-agement, especially focusing on hotels. This topic was chosen because it is highly relevant to the current situation of the world ...
