The impact of supplier master data on activities and decisions of supplier management: A Company Case
Le Diep Linh, Nguyen (2020)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020102021439
https://urn.fi/URN:NBN:fi:amk-2020102021439
Tiivistelmä
Managing Supplier Master Data (SMD) is a way to govern suppliers, enhance the value relationships with them and effectiveness in supply chain. Taking this notion, the study aims to determine how Supplier Master Data impacts supplier management decisions and what information of it facilitates decisions.
The theoretical framework employed concepts of supplier relationship management (SRM), Supplier Master Data (SMD), and Data Quality. The empirical study was conducted with quantitative and qualitative research in a sequential design. The thesis had over 4,000 supplier master records from company X and conducted 11 interviews with experienced supply managers.
The findings show that SMD is a tool for overall control and indirectly influences decisions. It creates a database for analytics and referencing. The impact level of SMD was low to medium in sourcing strategies, risk control and contract management, while no to low impact on supplier selection, evaluation and relationship classification due to unavailability of data and company procedure.
Noticeably, the data for SRM decisions are defined by users’ demand, some are more critical than the others. This reveals a discrepancy between theories and practical use. In company X, the data were in good quality, fulfilling the need of decisions makers. Yet certain attributes should be revised to enhance usability and visibility. The study suggested improving comprehension and automation of the data and so that the company can enrich analytical insights, resulting in higher data quality and user satisfaction.
The theoretical framework employed concepts of supplier relationship management (SRM), Supplier Master Data (SMD), and Data Quality. The empirical study was conducted with quantitative and qualitative research in a sequential design. The thesis had over 4,000 supplier master records from company X and conducted 11 interviews with experienced supply managers.
The findings show that SMD is a tool for overall control and indirectly influences decisions. It creates a database for analytics and referencing. The impact level of SMD was low to medium in sourcing strategies, risk control and contract management, while no to low impact on supplier selection, evaluation and relationship classification due to unavailability of data and company procedure.
Noticeably, the data for SRM decisions are defined by users’ demand, some are more critical than the others. This reveals a discrepancy between theories and practical use. In company X, the data were in good quality, fulfilling the need of decisions makers. Yet certain attributes should be revised to enhance usability and visibility. The study suggested improving comprehension and automation of the data and so that the company can enrich analytical insights, resulting in higher data quality and user satisfaction.