Implementation of a digital workplace from the perspective of employees
Lagus, Martin (2020)
Lagus, Martin
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202005128645
https://urn.fi/URN:NBN:fi:amk-202005128645
Tiivistelmä
This qualitative study aims to shed light on how employees perceive the change process when organizations are implementing a digital workplace and what role they perceive that change management can play in it to facilitate the transformation. It specifically seeks to answer the following research questions: 1. How do employees perceive change management when organizations implement a digital workplace? 2. What are the challenges with current digital workplace technology from the employee’s perspective? In addressing the aim of this study, it draws on literature of both change management and a digital workplace. The study is conducted as semi-structured in-depth interviews among six employees representing different seniorities and industries. The results indicate that digital workplace implementations are still largely driven as technical projects not ac-counting for how processes might need to be re-evaluated or how the tools should be used to benefit employees across the whole company. This effectively results in a multitude of challenges impacting employee productivity, satisfaction, and engagement, among others. Additionally, the results indicate that although new technology and a digital culture is seen as a strategic advantage for companies, their implementation still lacks active and visible sponsorship from the executive management. No generalized conclusions are made, but rather indications for future research topics.