The influence of ICT on the accommodation industry in the upcoming industry 5.0

Abstract

In the current era, technology has become more and more advanced. Its important role is undeniable in society and industry. This is the marking of the industry 4.0, where technology plays the foundation of both manufacturing and monitoring of many activities. The accommodation is also without exception as it has received tremendous benefits from this era. But many experts have discussed and stimulated the next phase of the process, which is called industry 5.0. The thesis studies the influence of Information and Communication Technology (ICT) to the accommodation business from two different viewpoints, hotelier experts and service design experts. The primary goal of this thesis is to find out how these accommodation businesses and service design businesses understand the upcoming industry 5.0 and how they will adjust themselves to it. For this study, only hotels and service design experts that are familiar with the concept of ICT have been chosen. The secondary goal is to uncover the drawback of using ICT in the current 4.0 era. This thesis can be categorized as a product-based. The final product – the Using ICT guideline- is the result of a combination from the theoretical part conducted by the author, and the result from analyzing the data gathered by the author from interviews. The aim of the final product is based on two goals of the study, which are to help the accommodation business to familiarize themselves with the concept of industry 5.0 and adjust themselves correctly, as well as limit the drawbacks that were being mentioned in the second goal. The main method to gather data that the author has used is a qualitative research method with an interpretive position for an in-depth and concepts generating of the matter. Therefore, data will be archived from interviews, which are recorded and transcripted