A Program of Hope : Finnish in-service teacher training impact in the Brazilian education system
Brito, Renata (2019)
Brito, Renata
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019120224045
https://urn.fi/URN:NBN:fi:amk-2019120224045
Tiivistelmä
This study’s main objective was to find out what impact results arise from the in- service teacher trainings offered by TAMK Edu, the department for extension courses of TAMK (Tampere University of Applied Sciences). The case studied was the Giramundo project, a training ordered by the Education Secretary of Paraiba State, in Brazil.
TAMK Edu as a service provider aims to assure a competitive position in the Finnish education export industry by validating the applicability of its business offering. Aligned with this, the study’s theoretical background describes the following concepts: education as a product, educational paradigm shift, customer definition and satisfaction in education and the impact of teacher training in student learning. Despite the increased number of post-graduate teacher formations, there is a lack of academic research on their impact in the particular context of the Brazilian education system (Bauer, 2012; Moriconi et. al, 2017).
In order to obtain a comprehensive picture of the impact results, and due to a lack of literature, a mixed methods approach by triangulation was the most suitable for this case. The design was parallel, given that both data collection and analysis occurred concurrently, being mixed during the discussion sections. SERVQUAL was the methodology used to create a questionnaire on customer satisfaction that surveyed all the 40 Giramundo 2018 student-teachers, serving the research’s quantitative data. Meanwhile, the qualitative methods chosen were individual interviews, observation and diary, to create a more detail-rich view about the program’s main developments. Their population were 3 teachers and 3 management personnel, including the secretary of education Mr. Aléssio Trindade.
This study concludes that several projects created during Giramundo, or shortly after as a direct result, have indeed become large-scale public policies. Two of them particularly are described in detail (namely, Dare to Create and Collaborate and Innovate), which revolve around student entrepreneurship and student as a protagonist. The research shows that the in-service training given by TAMK Edu has as first offer values to increase teacher motivation and engagement levels, which is closely associated with a remarkably high customer satisfaction rate.
TAMK Edu as a service provider aims to assure a competitive position in the Finnish education export industry by validating the applicability of its business offering. Aligned with this, the study’s theoretical background describes the following concepts: education as a product, educational paradigm shift, customer definition and satisfaction in education and the impact of teacher training in student learning. Despite the increased number of post-graduate teacher formations, there is a lack of academic research on their impact in the particular context of the Brazilian education system (Bauer, 2012; Moriconi et. al, 2017).
In order to obtain a comprehensive picture of the impact results, and due to a lack of literature, a mixed methods approach by triangulation was the most suitable for this case. The design was parallel, given that both data collection and analysis occurred concurrently, being mixed during the discussion sections. SERVQUAL was the methodology used to create a questionnaire on customer satisfaction that surveyed all the 40 Giramundo 2018 student-teachers, serving the research’s quantitative data. Meanwhile, the qualitative methods chosen were individual interviews, observation and diary, to create a more detail-rich view about the program’s main developments. Their population were 3 teachers and 3 management personnel, including the secretary of education Mr. Aléssio Trindade.
This study concludes that several projects created during Giramundo, or shortly after as a direct result, have indeed become large-scale public policies. Two of them particularly are described in detail (namely, Dare to Create and Collaborate and Innovate), which revolve around student entrepreneurship and student as a protagonist. The research shows that the in-service training given by TAMK Edu has as first offer values to increase teacher motivation and engagement levels, which is closely associated with a remarkably high customer satisfaction rate.