Web based error reporting management application
Afonne, Joseph (2010)
Lataukset:
Afonne, Joseph
Vaasan ammattikorkeakoulu
2010
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010112415271
https://urn.fi/URN:NBN:fi:amk-2010112415271
Tiivistelmä
After product deployment, customers start using the product and naturally they might encounter various problems. Recording problems and their solutions can help to solve the same problems in the future. Therefore, helpdesk personnel play a vital role in serving customers efficiently, particularly when they have problems. Such efficiency does not come about by chance, for it is the efficient management of such help process, which leads to efficiency. This is also true with the management of users’ error reports. This project work aimed at developing a web application for managing customers’ error reports at UpCode Ltd., which is a software company in Vaasa. When users of a product encounter problems, they normally contact the company for solutions. The company will typically first of all check if the problem had been encountered and solved before. If that is the case, the solution is made available to the error reporting user. Otherwise, the error report is registered and a time frame for developing a solution is defined. The record will be then updated once a solution has been found for the problem. This application was developed using ASP.NET technology and C# as the programming language for the server-side. All the necessary data was stored in MySQL database and retrieved for display when needed. It also used other technologies such as JavaScript, XML and Cascading Style Sheet (CSS). These technologies work together to deliver dynamic web pages from the server to the client browser. The main functionalities implemented by this application include: login, search, register solution, view solutions list, register error, view/edit error list, change password, view user records, register new customer, view customer list, send email to new application user, register new application users, view/edit application users records among others.