Applying User Experience Design into Creating Reports to Support External Client Billing
Hirvonen, Timo (2019)
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019052913263
https://urn.fi/URN:NBN:fi:amk-2019052913263
Tiivistelmä
The purpose of this Master’s Thesis was to create tools in the form of mock-up templates which the Target Organization needs in order to bill the external clients effectively via reporting portal either amending the existing reports or by adding additional attributes. The Target Organization is a management consulting company offering auditing, tax and legal and advisory services to a wide range of clients from multinational organizations to small and medium-sized enterprises.
The thesis was carried out as a mixed method research applying both qualitative and quantitative research methods. The qualitative analysis provided much of the research outcomes while the quantitative analysis provided depth to the research findings. A Current State Analysis was based on interviews and descriptive data analysis of actual usage per individual user.
The conceptual framework focused on User Experience Design and Project Management Metrics literature. In addition, insights from testing the solution for enterprise resource planning was considered while creating the mock-ups.
The outcomes of this study are mock-up templates and additional attributes to support the external client billing for the Target Organizations consideration while creating new or amending existing reports.
The thesis was carried out as a mixed method research applying both qualitative and quantitative research methods. The qualitative analysis provided much of the research outcomes while the quantitative analysis provided depth to the research findings. A Current State Analysis was based on interviews and descriptive data analysis of actual usage per individual user.
The conceptual framework focused on User Experience Design and Project Management Metrics literature. In addition, insights from testing the solution for enterprise resource planning was considered while creating the mock-ups.
The outcomes of this study are mock-up templates and additional attributes to support the external client billing for the Target Organizations consideration while creating new or amending existing reports.