Improving the services provided by hostesses to passengers
Beuca, Marinela-Viorica (2019)
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019052110984
https://urn.fi/URN:NBN:fi:amk-2019052110984
Tiivistelmä
Nowadays, the services provided by the hostess to the passengers require continuous improvement to keep up with new developments. The purpose of this thesis is to create an application which can help the hostess to make their job as easy as possible. The aim of this application is to ease the hostess work and to satisfy both parties during the flight.
In this thesis, a qualitative research methodology was used. This consist of an interview conducted via email to obtain feedback about the user-friendliness of the app for a hostess. Tiina Kumpulainen who has been working as a hostess for fifteen years was the person interviewed. She gave positive feedback, saying that this application is really good and useful. By using it, the passengers can order what they want, the order goes to the hostess’s tablet. Also, analysis of the answers shows that she appreciates how this app was developed because it has many beneficial features for a hostess and for a passenger.
In conclusion, the quality of service would improve due to the app. For example, the time required for serving is reduced and the time allocated to the passenger to check products and their price is increased. Based on the interview, it is recommended that this application be used on flights with duration of about three to five hours, for flights with a shorter or longer duration it is not recommended because there are other types of service already available.
In this thesis, a qualitative research methodology was used. This consist of an interview conducted via email to obtain feedback about the user-friendliness of the app for a hostess. Tiina Kumpulainen who has been working as a hostess for fifteen years was the person interviewed. She gave positive feedback, saying that this application is really good and useful. By using it, the passengers can order what they want, the order goes to the hostess’s tablet. Also, analysis of the answers shows that she appreciates how this app was developed because it has many beneficial features for a hostess and for a passenger.
In conclusion, the quality of service would improve due to the app. For example, the time required for serving is reduced and the time allocated to the passenger to check products and their price is increased. Based on the interview, it is recommended that this application be used on flights with duration of about three to five hours, for flights with a shorter or longer duration it is not recommended because there are other types of service already available.