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Towards Better Customer Experience: Models for Automatic Detection of Potential Misuse or Mistakes in Customer Care Process
Arcada Working Papers (Yrkeshögskolan Arcada, 2018)In this study we explore AI methods and models for intelligent customer support solutions that could help automatically supervise the support case handling process and detect potential mistakes or misuse in case handling ... -
Track-etched ultrafiltration polymer membranes produced by light ion irradiation
Arcada Working Papers;11/2014 (2014)Ultrafiltration (UF) membranes are central to filtration systems used extensively in industrial and communal water treatment processes and also in desalination pre-treatment. We have aimed to develop a new class of UF ... -
Tusen och en röst - barn och deras föräldrar om familjen, språk och appar
(Svensk-österbottniska samfundet r.f., 2022) -
Työelämälähtöinen opiskelijakilpailu oppimisen välineenä
(Haaga-helia ammattikorkeakoulu, 2020) -
Unveiling non-steady chloride migration insights through explainable machine learning
Journal of Building Engineering (Elsevier BV, 2024)This study explores the influence of concrete mix ingredients on the non-steady chloride migration coefficient () using an explainable machine learning (XML) approach that integrates Extreme Gradient Boosting (XGBoost) and ... -
Using Sentence Embeddings and Semantic Similarity for Seeking Consensus when Assessing Trustworthy AI
CEUR workshop proceedings (R. Piskac c/o Redaktion Sun SITE, Informatik V, RWTH Aachen, 2022) -
Utforskning av pedagogisk praktik - en drivkraft för framtidens Arcada
(Yrkeshögskolan Arcada, 2021) -
Vaikuttavat tavat (VATA), näyttöön perustuva toiminta sosiaali- ja terveysalalla
Arcada Working Papers;1/2016 (Yrkeshögskolan Arcada, 2016) -
Virtual Reality in rehabilitation: a user perspective
Arcada Working Papers;8/2017 (Yrkeshögskolan Arcada Ab, 2017)In rehabilitation stroke and Multiple sclerosis (MS) are two very common causes of motor disability in adults. Traditional rehabilitation is very time-consuming and expensive. Therefore, rehabilitation professionals are ... -
Walking speed in older physically active adults – one-year follow-up study
(Yrkeshögskolan Arcada, 2020) -
What do regular online grocery shoppers want from online grocers going forward? Suggestions for service quality improvements
Procedia Computer Science (Elsevier BV, 2023) -
What’s in the cards for online grocery business in Finland going forward? Present state and future challenges according to experts
Arcada Working Papers : 1 (Yrkeshögskolan Arcada, 2023) -
Who Drives the Big Car?
Arcada Working Papers;3/2014 (2014)This paper brings together research in the fields of consciousness studies, meme theory and neuro-science to suggest that the self is historically and socially constructed in ways that profoundly af-fect what we mean by ... -
Working Papers Presented in Arcada on R&D Day June 4, 2014
Arcada Working Papers;2/2014 (2014)The Department of Business and Analytics in Arcada University of Applied Sciences arranged a R&D Day seminar on June 4,2014. Five working papers presented in this seminar are published in this report. -
Working Papers Presented in Arcada Workshop on Analytics in June 8, 2016
Arcada Working Papers;8/2016 (Yrkeshögskolan Arcada, 2016)The Department of Business Management and Analytics in Arcada University of Applied Sciences arranged a Workshop on Analytics in June 8, 2016. Five Working Papers presented in this workshop are published in this report. -
Working Papers Presented in Arcada Workshop on Analytics in May 25, 2015
Arcada Working Papers;6/2015 (2015)The Department of Business Management and Analytics in Arcada University of Applied Sciences arranged a Workshop on Analytics in May 25, 2015. Four Working Papers presented in this workshop are published in this report. -
Xenos - An art-project through the perspective of cinematography
Arcada Working Papers;5/2014 (2014)This paper is written as a personal reflection on the process of working with Xenos, a multichannel installation artwork. Xenos opened in Europe in May 2014 as a part of an art exhibition at the Museum Bärengasse in ... -
Young consumers’ tendency to use a smartphone as decision-support inside clothing stores
Arcada Working Papers;4/2017 (Yrkeshögskolan Arcada Ab, 2017)This study explores young consumers’ tendency to use a smartphone to support decisions in a clothing store. A cluster analysis is conducted based on results from a student survey. The findings generated three tentative ... -
Äitien Tunnevaaka-vertaistukiryhmätoiminta ja Tunnevaaka-mittari
Sosiaalipedagogiikka (Sosiaalipedagoginen aikakauskirja, 2023)