"Umar, Rana Muhammad" - Selaus tekijän mukaan Julkaisut
Viitteet 1-2 / 2
-
A Netnography Study on Memorable Cultural Tourism Experiences : Insights from Asian Cultural Heritage Site Tourists
Journal of Promotion Management : 2 (Taylor & Francis, 2023) -
Employee emotional competence and service recovery satisfaction : the mediating role of consumer forgiveness
British Food Journal : 13 (Emerald Group, 2022)Purpose – Employees’ emotional competence (EEC) is gaining increasing attention in service failure and recovery research. This study investigates the mediating role of consumer forgiveness between perceived EEC and recovery ...
