"Aaltojärvi, Inari" - Selaus tekijän mukaan Julkaisut
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Lunch customer experience factors in the restaurant business
Ala-Harja, Hanne; Pitkäkoski, Tuija; Aaltojärvi, Inari (Washington State University, Eastern Mediterranean University, 2017)This empirical research points out elements which effect lunch customers ’ experience. Successful customer experiences are the base for a successful business. According to the Five Aspects Meal Model (FAMM) ...