"Peräkylä, Anssi" - Selaus tekijän mukaan Julkaisut
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Decision-making in salesperson-customer interaction: Establishing a common ground for obtaining commitment
Niemi, Jarkko; Pullins, Ellen; Kaski, Timo (John Benjamins Publishing Company, 2021)Decisions are often made in a two-part sequence, consisting of a proposal by one party and an aligning response from others. While this sequence is well established, less is known about the preparatory work that may precede ...