"Ioannou, Athina" - Selaus tekijän mukaan Julkaisut
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Factors influencing users' adoption and use of conversational agents: A systematic review
Ling, Erin Chao; Tussyadiah, Iis; Tuomi, Aarni; Stienmetz, Jason; Ioannou, Athina (Wiley Subscription Services, Inc., 2021)As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. ...