"Aarnio, Teija" - Selaus tekijän mukaan Julkaisut
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A framework for examining theoretical and empirical perspectives on definitions of service
Aarnio, Teija; Rajahonka, Mervi (Inderscience Publishers, 2022)In recent years, little research has considered how theoretical definitions of service relate to practice. The purpose of this study was to compare the definitions of service given by practitioners to the approaches presented ...