Rental work : flexible employment as a challenge for management

Abstract

This thesis is done in order to introduce employee leasing as a form of employment, and to research the factors that enable efficient usage of agency work as a management tool. As its best, temporary agency work creates value for all the parties involved: Employees gain experience and get to fit work with their personal timetables, employers gain efficiency by hiring employees just for the time needed, and agencies gain business by connecting these two parties. Available work is as its fastest turned into jobs by agencies, and agency work is indeed a significant employer globally.

Agency work has however created a new kind of challenge for human resource management: Stable teams with stable skills have shifted to fluctuating teams with fluctuating skills. Still, management should be able to create commitment that is highly linked with better work outcomes.

The author has been by her own experience recognizing which are the factors that lead either to commitment or lack of it. In addition to participation, the qualitative research is conducted by interviewing representatives from each group involved in this triangular employment relationship. The study results that meaningful agency work demands active attitude from all three parties, but after all the atmosphere and attitude created by the management has a significant affect on the work outcome and on how well-being and commitment at work is experienced.