How to increase efficiency of Front Desk using holistic approach : Case: Hotel X
Faisal, Md. (2018)
Faisal, Md.
Haaga-Helia ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201801281716
https://urn.fi/URN:NBN:fi:amk-201801281716
Tiivistelmä
With the shear increment of twenty-first century travelers, hoteliers fight to fulfill guests raising expectorations, and with the involvement of newest technologies, Hotel front office is becoming more challenging and demanding. In practice, front desk is the hub of all the performance of the hotel. Hotels financial and brand success largely depends on the skills and performance of the front desk clerks. At the same time, guest’s satisfaction could be influenced by the front desk clerks in a high stake. So it is a crucial fact to acknowledge and take required adjustment to provide front office employees, the right physical and psychological work environment while considering the aspects of Holistic approach. Holistic approach is becoming very common aspects to gain companies success in recent era, as it is to confirm or consider all aspects related to work, employees, job provider as well as the community. Hoteliers’ do realize that front office employees need to be in their full strength and skills to have a successful business. However, there are many factors that affect in their performance. Healthy Workplace mostly depends on holistic (physical and psychological) aspects provided by the companies.
This thesis consist of a solid theory of holistic approach to hotels front office operations. Gensler Workwell methodology, kelloway and days’ healthy workplace holistic theory are being provided to have more clear understanding of holistic approach and the importance of holistic approach to improve efficiency at workplaces. In this research, Hotel X is being used to analyze their front desk operations to improve effectively considering holistic approach. A quantitative and qualitative research is being performed to analyze current workplace atmosphere of Hotel X. The research mostly concentrate employees own physical and psychological health. Consequently, physical and psychological environment provided by the hotel.
The research result is unfortunately not permissible for public.
This thesis consist of a solid theory of holistic approach to hotels front office operations. Gensler Workwell methodology, kelloway and days’ healthy workplace holistic theory are being provided to have more clear understanding of holistic approach and the importance of holistic approach to improve efficiency at workplaces. In this research, Hotel X is being used to analyze their front desk operations to improve effectively considering holistic approach. A quantitative and qualitative research is being performed to analyze current workplace atmosphere of Hotel X. The research mostly concentrate employees own physical and psychological health. Consequently, physical and psychological environment provided by the hotel.
The research result is unfortunately not permissible for public.