CUSTOMERS’ PERCEPTION ON UTILIZATION OF E-BANKING IN CAMEROON : Comparison between Cameroon and Finland
Fonjai, Mirabel (2017)
Centria-ammattikorkeakoulu
2017
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017113019144
https://urn.fi/URN:NBN:fi:amk-2017113019144
Tiivistelmä
The research is focused on the customers’perceptions on the usage of internet banking in Cameroon. To direct this study the researcher endeavored to see how qualities, attitudes and social impacts affect the client's choice to embrace e-managing an account; to explore boundaries and difficulties as to the reception of e-keeping money; to distinguish the distinctions in perception in regards to e-banking between e-banking clients and non-clients; and to decide if e-banking offers more open doors in correlation with the conventional saving money framework utilized in Cameroon.
Electronic banking systems enable customers to access banking services through intelligent electronic devices such as Computers (Internet banking), Personal Data Assistants (PDAs), Mobile Phones (Mobile banking & Mobile Money), Point of sales Terminals (PoS), Automated Teller Machines (ATMs), and Debit Cards etc. This research focuses on empirically evaluating customers’ use of electronic banking system.
It was also revealed that perceived reliability, trust, security, and accessibility have significant impact on the perceived usefulness of e-banking adoption. The result shows the need to increase e-banking security, accessibility, trustworthiness and to reduce the cost of e-banking services to encourage customer’s attitudes towards the adoption of e-banking services.
Electronic banking systems enable customers to access banking services through intelligent electronic devices such as Computers (Internet banking), Personal Data Assistants (PDAs), Mobile Phones (Mobile banking & Mobile Money), Point of sales Terminals (PoS), Automated Teller Machines (ATMs), and Debit Cards etc. This research focuses on empirically evaluating customers’ use of electronic banking system.
It was also revealed that perceived reliability, trust, security, and accessibility have significant impact on the perceived usefulness of e-banking adoption. The result shows the need to increase e-banking security, accessibility, trustworthiness and to reduce the cost of e-banking services to encourage customer’s attitudes towards the adoption of e-banking services.