Improving Knowledge Management in Consulting Service Business
Saarela, Joonas (2016)
Metropolia Ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605188415
https://urn.fi/URN:NBN:fi:amk-201605188415
Tiivistelmä
This Master’s Thesis aims to improve knowledge management in a consulting service business. Currently knowledge in not managed appropriately in the case company. The purpose of this Thesis is to identify challenges related to this issue and to propose improvements to the knowledge management system of the case company.
This is a qualitative case study. In this Thesis, data is collected through interviews with managers & consultants as well as observations and a literature review. The data thus collected is used to analyse the current state of knowledge management in the case company. This data is also applied as input to build the proposal for improved knowledge management in the consulting service business.
The outcome of this Thesis is a proposal for improvements to the knowledge management system in the consulting service business. The proposal revolves around knowledge management model, which has four main areas, knowledge creation, knowledge storage, knowledge distribution and knowledge application. The outcome of this study will help the case company to manage their knowledge more systematically and distribute it through appropriate channels. Thus, in the long run this proposal, if properly implemented, will increase the efficiency and quality of their service business.
This is a qualitative case study. In this Thesis, data is collected through interviews with managers & consultants as well as observations and a literature review. The data thus collected is used to analyse the current state of knowledge management in the case company. This data is also applied as input to build the proposal for improved knowledge management in the consulting service business.
The outcome of this Thesis is a proposal for improvements to the knowledge management system in the consulting service business. The proposal revolves around knowledge management model, which has four main areas, knowledge creation, knowledge storage, knowledge distribution and knowledge application. The outcome of this study will help the case company to manage their knowledge more systematically and distribute it through appropriate channels. Thus, in the long run this proposal, if properly implemented, will increase the efficiency and quality of their service business.