The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa
Tamang, Surya Maya; Bernaldo, Ruth Jane (2016)
Lataukset:
Tamang, Surya Maya
Bernaldo, Ruth Jane
Laurea-ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605046140
https://urn.fi/URN:NBN:fi:amk-201605046140
Tiivistelmä
The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media networks. These can improve a hotel’s competitive ad-vantage and increase customer satisfaction.
The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if there is a need to adhere the quick change of technology in hotel industry. In this case study, the re-searchers have applied both qualitative and quantitative research methods such as interview-ing and giving out questionnaire to hotel employees in order to accomplish the targeted goals.
The case hotels for this study are Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa both located in the Helsinki area. In addition, the researchers reviewed the technology that are available on case hotel premises and the effectiveness of it among technology users. Moreover, the researchers review related literature, internet articles and journals to gain an adequate understanding to the research topic.
The results of the research show, that the hotel employees perceived that trends in technolo-gy are more advantageous rather than disadvantageous. Innovations due to technology have improved their working life and given additional value to the customer experience, despite also producing new challenges for users. Neither the hotel management nor the user can pre-dict the benefits and circumstances, unless they utilize the product. Acquiring the most inno-vative technology by a hotel requires a significant amount of investment and may become out-dated soon after purchase.
The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if there is a need to adhere the quick change of technology in hotel industry. In this case study, the re-searchers have applied both qualitative and quantitative research methods such as interview-ing and giving out questionnaire to hotel employees in order to accomplish the targeted goals.
The case hotels for this study are Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa both located in the Helsinki area. In addition, the researchers reviewed the technology that are available on case hotel premises and the effectiveness of it among technology users. Moreover, the researchers review related literature, internet articles and journals to gain an adequate understanding to the research topic.
The results of the research show, that the hotel employees perceived that trends in technolo-gy are more advantageous rather than disadvantageous. Innovations due to technology have improved their working life and given additional value to the customer experience, despite also producing new challenges for users. Neither the hotel management nor the user can pre-dict the benefits and circumstances, unless they utilize the product. Acquiring the most inno-vative technology by a hotel requires a significant amount of investment and may become out-dated soon after purchase.