Exploring the path to Sustainable Hospitality and ESG integration. Case: Mainport Hotel, Rotterdam
Abazaj, Ledio (2024)
Abazaj, Ledio
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202403275351
https://urn.fi/URN:NBN:fi:amk-202403275351
Tiivistelmä
This thesis, as a case study, investigates the current sustainable state of Mainport Hotel in Rotterdam and its transition towards sustainability. Additionally, it examines the integration of Environmental, Social, and Governance (ESG) principles within the hotel. Particularly, the research focuses on the challenges, opportunities, and strategic recommendations for Mainport to embrace sustainability.
Primarily, the study provides an extensive examination of the barriers and driving factors to sustainable practices within the hospitality industry. Additionally, by exploring the existent literature, the study develops a theoretical framework, that describes the vital aspects of ESG integration in the hospitality industry.
Regarding the methodology, the thesis applies a mixed-methods approach, where the qualitative aspect is approached through employee surveys, and the quantitative aspect through a semi-structured interview with the F&B Director. Through this approach, this research presents key insights into the perceptions and attitudes of the stakeholders concerning sustainability. By these, the employees' awareness is projected, the challenges faced by Mainport in integrating ESG principles, and suggestions for sustainable transformations. These insights are elaborated with the theoretical framework to provide valuable recommendations.
Based on the conducted analysis, a set of recommendations are proposed to facilitate the sustainable transformation of Mainport Hotel. These recommendations present practical measures such as energy efficiency and conservation, water conservation, and waste management, to more intangible ones such as stakeholder engagement, sustainable training programs, and improvement in the communication channels.
Following the analysis and the actual findings, the thesis incorporates the research outcomes with current literature in order to align theoretical frameworks with practical recommendations. In terms of ethical considerations and trustworthiness, the research process is committed to being transparent and respectful of the autonomy and rights of the participants. The thesis concludes with a reflection on the personal and professional learning outcomes, which highlight the development of research skills throughout the research journey and a deeper understanding of sustainable practices and the integration of ESG principles within the hospitality industry.
In summary, the thesis contributes to the literature on sustainable hospitality through this case study approach, providing recommendations and insights for Mainport Hotel and consequently to the broader hotel sector.
Primarily, the study provides an extensive examination of the barriers and driving factors to sustainable practices within the hospitality industry. Additionally, by exploring the existent literature, the study develops a theoretical framework, that describes the vital aspects of ESG integration in the hospitality industry.
Regarding the methodology, the thesis applies a mixed-methods approach, where the qualitative aspect is approached through employee surveys, and the quantitative aspect through a semi-structured interview with the F&B Director. Through this approach, this research presents key insights into the perceptions and attitudes of the stakeholders concerning sustainability. By these, the employees' awareness is projected, the challenges faced by Mainport in integrating ESG principles, and suggestions for sustainable transformations. These insights are elaborated with the theoretical framework to provide valuable recommendations.
Based on the conducted analysis, a set of recommendations are proposed to facilitate the sustainable transformation of Mainport Hotel. These recommendations present practical measures such as energy efficiency and conservation, water conservation, and waste management, to more intangible ones such as stakeholder engagement, sustainable training programs, and improvement in the communication channels.
Following the analysis and the actual findings, the thesis incorporates the research outcomes with current literature in order to align theoretical frameworks with practical recommendations. In terms of ethical considerations and trustworthiness, the research process is committed to being transparent and respectful of the autonomy and rights of the participants. The thesis concludes with a reflection on the personal and professional learning outcomes, which highlight the development of research skills throughout the research journey and a deeper understanding of sustainable practices and the integration of ESG principles within the hospitality industry.
In summary, the thesis contributes to the literature on sustainable hospitality through this case study approach, providing recommendations and insights for Mainport Hotel and consequently to the broader hotel sector.