Development plan for digital communication practices to improve cognitive ergonomics in Tipotie Health Center
Kousa, Niina (2023)
Kousa, Niina
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023060521240
https://urn.fi/URN:NBN:fi:amk-2023060521240
Tiivistelmä
Work in a Health Center is demanding brainwork and work in health care is often perceived cognitively strenuous. The objective of this thesis was to create a development plan for digital communication practices in Tipotie Health Center for the internal communication of the employees using service design as a method. The aim was that with this plan the cognitive ergonomics could be improved by cutting interruptions, distractions, and information overload. The aim was also to increase the employee’s knowledge about their own role in mitigating cognitive load. The employees were included in the development process by hearing their thoughts and involving them in ideation in a workshop. The plan was conducted according to the ideas of the employees and feedback for improvement needs was collected with an online questionnaire form.
The plan included instructions for the use of Teams and Outlook in a way that it would cause less distractions, interruptions, and information overload for the employees. There was also a table about how the teams and channels in Teams could be arranged to make finding information easy and logical.
Only a little feedback was received but it showed that the need for changes in communication practices is real. Implementation of the plan was requested. Future interest could be implementation and studying if there is a change in perceived cognitive straining. The development plan could also be used s a model for other health centers or there could be a guide to internal digital communications for new employees.
The plan included instructions for the use of Teams and Outlook in a way that it would cause less distractions, interruptions, and information overload for the employees. There was also a table about how the teams and channels in Teams could be arranged to make finding information easy and logical.
Only a little feedback was received but it showed that the need for changes in communication practices is real. Implementation of the plan was requested. Future interest could be implementation and studying if there is a change in perceived cognitive straining. The development plan could also be used s a model for other health centers or there could be a guide to internal digital communications for new employees.