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Covid-19 and Instagram: Digital Service Innovation in Top Restaurants
(Springer, 2021)
Governments across the world have imposed strict rules on social distancing to curb the spread of Covid-19. In particular, restaurants have been impacted by government-mandated lockdowns. This study adopts a mixed methods ...
AI-Generated Content, Creative Freelance Work and Hospitality and Tourism Marketing
(Springer International Publ., 2023)
Powerful new AI models such as OpenAI’s DALL-E 2 or GPT-3 afford creative freelancers as well as hospitality and tourism SMEs new ways of generating and using creative content for marketing purposes. However, given AI’s ...
Innovation in High-End Food Service During COVID-19 Lockdowns
(2022)
COVID-19 lockdown measures have forced hospitality operators to re-configure their dynamic capabilities through innovating operational practices and pivoting traditional business models. The high-end food service sector ...
Riding Against the Algorithm: Algorithmic Management in On-Demand Food Delivery
(Springer International Publ., 2023)
In many countries, on-demand food delivery platforms (e.g. Deliveroo, Wolt, Uber Eats) have become an inseparable part of the hospitality and tourism ecosystem. A key area of interest in technology research has been how ...
Older Adults’ Perceptions of Digital Cultural Tourism in ‘Super-Aged’ Nations: The Case of Finland and Japan
(Springer, 2023)
Older adults have been recognized as a key tourist segment for cultural tourism. Despite the growing population of older adults, limited research have explored their experiences and needs within digital cultural experiences. ...
Algorithmic Control Across the Employee Lifecycle
(Springer Nature, 2024)
This paper examines the employee lifecycle, that is, HR managers’ role in decision-making. In tourism, HR faces unique challenges, e.g. labor shortage, staff turnover, diversity management. Algorithmic management, driven ...