Communication and documentation in regards to ISO9001:2015
Cuvelier, Nico (2017)
Cuvelier, Nico
Savonia-ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017061013214
https://urn.fi/URN:NBN:fi:amk-2017061013214
Tiivistelmä
The customer for this thesis was Junttan Oy, a company manufacturing construction machines and operating on a global scale. The objective of this thesis was to improve the internal and external communication and help the company to achieve their goal to receive and maintain the ISO9001 certificate. This thesis is comparing the requirements given by the ISO with the current situation in the company. In addition to the theoretical background, new ideas and advises will be suggested in the thesis to improve the current situation.
This thesis consists of several chapters. The first two chapters serve as introductions as to why this subject has been chosen and what is the background of the chosen topic. The next chapters focus on the theoretical background concerning communication and documentation taking place in a company. The theory is being compared to the requirements that the ISO is placing on companies in order to receive their certificate.
Chapter 5 is dealing with a topic that is closely related to communication and documentation and that came across while doing research for this thesis, data management. It is an important tool to ensure that the documents of a company are organized in a reasonable way and that information can flow freely through a company to the points where it’s needed.
To learn more about the current situation a survey was created. The survey was based on quantitative as well as qualitative approaches. The reason for that was to maintain the ability to measure certain answers in numbers without losing the actual experience and feelings of the participants.
The number of survey participants was low but nonetheless the received answers hold great value for the thesis and offer a good insight into the minds of the participants. While some target groups, of the survey are very satisfied with the situation other target groups see a demand for improvement.
This thesis consists of several chapters. The first two chapters serve as introductions as to why this subject has been chosen and what is the background of the chosen topic. The next chapters focus on the theoretical background concerning communication and documentation taking place in a company. The theory is being compared to the requirements that the ISO is placing on companies in order to receive their certificate.
Chapter 5 is dealing with a topic that is closely related to communication and documentation and that came across while doing research for this thesis, data management. It is an important tool to ensure that the documents of a company are organized in a reasonable way and that information can flow freely through a company to the points where it’s needed.
To learn more about the current situation a survey was created. The survey was based on quantitative as well as qualitative approaches. The reason for that was to maintain the ability to measure certain answers in numbers without losing the actual experience and feelings of the participants.
The number of survey participants was low but nonetheless the received answers hold great value for the thesis and offer a good insight into the minds of the participants. While some target groups, of the survey are very satisfied with the situation other target groups see a demand for improvement.