Family Tourism in Helsinki Case: Restaurant Services for Children
Kobiakova, Elizaveta (2017)
Kobiakova, Elizaveta
Laurea-ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201705117590
https://urn.fi/URN:NBN:fi:amk-201705117590
Tiivistelmä
By attracting children and families the business of restaurants can become more successful in profitability and image. Holiday is the time when the parents expect to spend time and gather nice ex-perience together as a family and are ready to pay for it. The availability of excellent services for children may become a strong motivation factor for families to travel to certain destination. Food services are one of the most important factors for families while travelling. The nutrient quality of food affects on children’s development and health. Also, there are another aspects, which make travelling for families easier and more attractive. These aspects are lively and fun atmosphere, accessibility and care facility services.
The aim of this Bachelor’s thesis was to assess the restaurant services offered for children in Hel-sinki. The research was conducted with evaluation of three restaurants and two cafes in Helsinki: Restaurant Loiste, Café Köket, Restaurant Kiila, Cafe Picnic (Forum)and Restaurant Carusel. These restaurants were chosen from the “Helsinki for Kids” illustrated map, from Helsinki promo-tion site visihelsinki.fi, which suggests that these restaurants have strong methods for attracting and serving families.
The theoretical part of this thesis includes the main family tourism definitions. A short introduction of Helsinki as a tourist destination, as well as the most popular children attractions which are offered in Helsinki. Also, the study gives information of Finnish nutritional recommendations for children.
The approach of these study is qualitative and pragmatic. The three restaurants and two cafes were selected as representatives of Helsinki restaurant services. The research methods were the participant observations, semi-structured interviews, documentation by camera and the use of a test person. The research was conducted during the weeks 6 and 10, 2017, by visiting the selected sites.
Finally, the restaurant services for children in Helsinki restaurants were assessed. Based on the collected data and user experience all the places were friendly toward child families. The most common disadvantage of the places was the lack of special attitude towards child families from the personnel, some places were not equipped with interactive tools for children. The most posi-tive comments all the places received toward healthy meals options, accessibility and childcare facilities.
The aim of this Bachelor’s thesis was to assess the restaurant services offered for children in Hel-sinki. The research was conducted with evaluation of three restaurants and two cafes in Helsinki: Restaurant Loiste, Café Köket, Restaurant Kiila, Cafe Picnic (Forum)and Restaurant Carusel. These restaurants were chosen from the “Helsinki for Kids” illustrated map, from Helsinki promo-tion site visihelsinki.fi, which suggests that these restaurants have strong methods for attracting and serving families.
The theoretical part of this thesis includes the main family tourism definitions. A short introduction of Helsinki as a tourist destination, as well as the most popular children attractions which are offered in Helsinki. Also, the study gives information of Finnish nutritional recommendations for children.
The approach of these study is qualitative and pragmatic. The three restaurants and two cafes were selected as representatives of Helsinki restaurant services. The research methods were the participant observations, semi-structured interviews, documentation by camera and the use of a test person. The research was conducted during the weeks 6 and 10, 2017, by visiting the selected sites.
Finally, the restaurant services for children in Helsinki restaurants were assessed. Based on the collected data and user experience all the places were friendly toward child families. The most common disadvantage of the places was the lack of special attitude towards child families from the personnel, some places were not equipped with interactive tools for children. The most posi-tive comments all the places received toward healthy meals options, accessibility and childcare facilities.