Problem finding in installation process
Lehojärvi, Henri (2016)
Lehojärvi, Henri
Centria-ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016120719438
https://urn.fi/URN:NBN:fi:amk-2016120719438
Tiivistelmä
The Thesis was done to a local Company that delivers steel-framed halls as a turnkey solution. The topic of the thesis is to examine the installation process of PVC-covered steel-frame halls. The target set for the thesis was to find ways to increase profitability and customer satisfaction through improving installation process.
Quality theories are examined and their link to increased profitability and customer satisfaction explained. The tools used were chosen based on the quality theories. Tools used are included in total quality management and Six Sigma. The data was collected by brainstorming and then set into cause and effect diagram. The data was then linked to process description and analyzed using process failure mode and effect analysis.
Outcome of the analysis is presented in a Pareto-diagram allowing a clear presentation of results. The result is a list of problems in a prioritized order. These problems correspond to the wanted outcome well, and the Company should plan and carry out corrective actions and then repeat the process failure mode analysis to see if the corrective actions worked.
Quality theories are examined and their link to increased profitability and customer satisfaction explained. The tools used were chosen based on the quality theories. Tools used are included in total quality management and Six Sigma. The data was collected by brainstorming and then set into cause and effect diagram. The data was then linked to process description and analyzed using process failure mode and effect analysis.
Outcome of the analysis is presented in a Pareto-diagram allowing a clear presentation of results. The result is a list of problems in a prioritized order. These problems correspond to the wanted outcome well, and the Company should plan and carry out corrective actions and then repeat the process failure mode analysis to see if the corrective actions worked.